Privacy Policy

Smoode Inc.
Last Updated: September 10, 2026

Smoode Inc. (“Smoode,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit smoode.com, purchase our products, communicate with us, sign up for marketing communications, or otherwise interact with Smoode.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including your:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account information
  • Order and transaction information
  • Customer service communications
  • Product reviews and survey responses
  • Marketing and communication preferences

When you make a purchase, payment information may be collected and processed by our third-party payment providers. Smoode generally does not directly store complete credit or debit card numbers.

We may also automatically collect certain information when you visit or interact with our website, including your IP address, browser type, device information, operating system, pages viewed, referring URLs, approximate location derived from your IP address, and interactions with our website.

This information may be collected through cookies, pixels, tags, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process, fulfill, ship, and manage purchases, returns, and exchanges;
  • Process payments and help prevent fraudulent transactions;
  • Create and maintain customer accounts;
  • Provide customer service and respond to questions or requests;
  • Communicate with you about orders, shipping, products, and services;
  • Send marketing emails or text messages when you have consented to receive them or where otherwise permitted by law;
  • Personalize your shopping experience;
  • Recommend products that may interest you;
  • Operate, maintain, analyze, and improve our website, products, and customer experience;
  • Measure the effectiveness of advertising and marketing campaigns;
  • Detect, investigate, and prevent fraud, security incidents, or misuse;
  • Maintain appropriate business and transaction records;
  • Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
  • Protect the rights, safety, property, and security of Smoode, our customers, and others.

3. Cookies and Similar Technologies

Smoode and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember customer preferences, understand how visitors use our website, measure advertising effectiveness, and provide relevant advertising.

You may be able to control certain cookies through your browser or through privacy controls made available on our website.

Disabling certain cookies may affect the functionality or performance of our website.

Depending on where you live, you may also have the right to opt out of certain uses of personal information for targeted advertising, sharing, or similar purposes.

4. How We Disclose Personal Information

We may disclose personal information to service providers and business partners that help us operate Smoode, including providers that support:

  • Ecommerce and website operations;
  • Payment processing;
  • Order fulfillment and shipping;
  • Email and SMS communications;
  • Customer support;
  • Cloud hosting and technology infrastructure;
  • Analytics;
  • Advertising and marketing;
  • Fraud detection and security; and
  • Professional, accounting, insurance, and legal services.

Our website and ecommerce operations may interact with third-party services such as Shopify, Amazon or Amazon Pay, Klaviyo, shipping carriers, payment processors, analytics providers, and other technology providers.

These third parties may process information according to their own privacy policies and their agreements with us.

We may also disclose information when reasonably necessary to comply with applicable law or legal process, protect our legal rights, investigate suspected fraud or unlawful activity, or facilitate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

5. Sale, Sharing, and Targeted Advertising

Smoode does not sell personal information for money in the conventional sense.

However, certain privacy laws may define “sale,” “sharing,” or similar terms broadly enough to include some disclosures of information to advertising, analytics, or marketing partners.

Where required by applicable law, we provide consumers with the ability to opt out of qualifying sales, sharing, or the use of personal information for targeted advertising.

6. Email and SMS Communications

If you subscribe to promotional emails from Smoode, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

If you consent to receive marketing text messages, you may opt out by following the instructions included in those messages, such as replying STOP.

Opting out of marketing communications does not prevent us from sending necessary transactional communications regarding your purchases, orders, account, customer service requests, or other transactions.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to provide our services, maintain transaction and business records, comply with tax or accounting requirements, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and why we collected it.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate personal information;
  • Request deletion of certain personal information;
  • Obtain information regarding certain disclosures of your information;
  • Opt out of certain targeted advertising, sales, or sharing of personal information;
  • Withdraw certain previously provided consents; and
  • Appeal certain decisions regarding a privacy request where applicable.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests.

To submit a privacy request, contact hello@smoode.com.

10. Children's Privacy

Smoode's website and online services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, applications, and services.

Those third parties maintain their own privacy practices and policies. Smoode is not responsible for the privacy, security, or content practices of third-party services.

We encourage you to review the privacy policies of third-party services you choose to use.

12. International Visitors

Smoode is based in the United States.

If you access our website from outside the United States, your information may be transferred to, processed, or stored in the United States or other countries where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, products, services, technologies, or legal obligations.

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page. Where appropriate or required by law, we may provide additional notice of material changes.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Smoode Inc.
Los angeles, California, United States
Email: hello@smoode.com
Website: smoode.com