Return Policy
Smoode Inc.
Last Updated: September 10, 2026
At Smoode, we want you to feel good about your purchase. If something isn't right, we're here to help.
This Return & Refund Policy applies to purchases made directly through smoode.com. Products purchased through Amazon or another third-party retailer may be subject to that retailer's return and refund policies.
1. Returns
We accept eligible returns requested within 30 days of delivery.
To be eligible for a return, the product must be:
- Unused and unworn;
- In its original condition;
- In its original packaging, where applicable; and
- Accompanied by proof of purchase.
To start a return, contact us at hello@smoode.com with your order number and the item you would like to return.
Please do not send a return to us without first contacting our customer care team.
2. Personal Care & Hygiene Products
For health, hygiene, and safety reasons, certain products cannot be returned once they have been opened, used, worn, or removed from sealed protective packaging.
This includes personal-care, postpartum, intimate-care, and hygiene-related products.
These restrictions may apply to products such as:
- Mama Soothe Relief Drops™;
- Perineal Hot & Cold Liners;
- Reusable under-eye patches; and
- Other personal-care or intimate-use products.
If an eligible hygiene product remains unopened and unused, you may contact us within the 30-day return period to request a return.
3. Apparel
Unworn and unused apparel may be returned within 30 days of delivery provided it remains in its original condition.
For products such as the Smoode Open-Front Hospital Gown and compression socks, items must not have been worn, washed, altered, stained, or damaged.
Where applicable, original tags should remain attached.
4. Smoode Kits & Bundles
Smoode kits and bundles are sold as complete products.
To receive a full refund for an eligible kit or bundle, all items included in the original kit must be returned together, unused and in their original condition and packaging.
For hygiene and safety reasons, if any personal-care component of a kit has been opened or used, the kit may no longer qualify for return.
Individual components of a bundle generally cannot be returned separately for a partial refund unless the item arrived damaged, defective, or incorrect.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact hello@smoode.com as soon as possible.
Include:
- Your order number;
- A brief description of the issue; and
- Photos of the product and packaging, when applicable.
We'll review the issue and work to make it right through a replacement, refund, or other appropriate resolution.
6. Refunds
Once we receive and inspect an eligible return, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow your bank, credit card company, or payment provider additional processing time after we issue the refund.
Original shipping charges are generally non-refundable unless the return resulted from an error by Smoode or the product arrived damaged or defective.
7. Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as Smoode cannot guarantee receipt of returned packages that do not have tracking information.
If the return is due to an error by Smoode or an eligible damaged or defective product, we will provide return instructions as appropriate.
8. Exchanges
If you need a different size or product, contact hello@smoode.com.
Depending on inventory availability, we may be able to facilitate an exchange. Otherwise, you may be asked to return the eligible item for a refund and place a new order.
9. Final Sale Items
Products clearly marked Final Sale at the time of purchase are not eligible for return or exchange except where required by law or when an item arrives damaged, defective, or incorrect.
Gift cards, if offered, are also non-refundable except where required by applicable law.
10. Amazon & Third-Party Purchases
If you purchased a Smoode product through Amazon or another authorized retailer, your purchase is generally governed by the return policy of the retailer through which you made the purchase.
Please initiate your return through that retailer.
If you believe your Smoode product is defective, you may also contact us at hello@smoode.com so we can assist you.
11. Contact Us
Questions about your order, return, or refund can be sent to:
Smoode Inc.
Houston, Texas, United States
Email: hello@smoode.com
Website: smoode.com
